Shipping Policy – WESN
Effective Date: March 12, 2025
At WESN, we are committed to ensuring your orders are processed and delivered efficiently. Please review our shipping policy for details on processing times, delivery options, and other important information.
1. Order Processing Time
📅 Processing Speed: Orders are processed within 1-3 business days after payment confirmation.
⏳ Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.
⚠ Delays: If there are unexpected delays due to high order volume or unforeseen issues, we will notify you via email.
2. Shipping Methods & Delivery Time
We offer multiple shipping options to match your needs:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-10 business days | Varies by location |
| Expedited Shipping | 2-5 business days | Additional charge applies |
| Express Shipping | 1-3 business days | Additional charge applies |
📦 Note: Shipping times may vary based on your location, carrier delays, and customs processing for international orders.
3. Shipping Destinations
🌍 Where We Ship: We ship both domestically and internationally.
⚠ Shipping Restrictions: Some locations may have limited availability due to local regulations. If we cannot ship to your area, we will inform you before processing your order.
4. Shipping Costs
💰 Cost Calculation: Shipping fees are determined at checkout, based on your order’s weight, destination, and chosen shipping method.
🚚 Free Shipping: We offer free shipping on orders exceeding a specified amount (as stated on our website).
🌎 International Orders: Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.
5. Tracking Your Order
📩 Tracking Notification: Once your order has shipped, we will send you a tracking number via email.
🔍 Order Status: Use the tracking number to monitor your shipment.
📌 No Tracking Update? If you do not receive tracking details within 3 business days, please check your spam folder or contact our support team.
6. Lost, Stolen, or Delayed Shipments
🚨 Responsibility Disclaimer: WESN is not responsible for lost or stolen packages after they are marked as “Delivered” by the carrier.
📞 Lost in Transit? Contact the shipping carrier first. If additional support is needed, reach out to our customer service.
⚠ Possible Delays: Weather conditions, customs processing, and carrier issues may cause delays beyond our control.
7. Address Accuracy & Changes
📍 Double-Check Your Address: Ensure your shipping address is correct before completing your order.
⏳ Changes: If you need to modify your address, contact us within 24 hours of placing your order. Once an order has been shipped, changes cannot be made.
8. Damaged or Incorrect Orders
📦 Damaged Package or Wrong Items? If your order arrives damaged or with incorrect items, contact us within 48 hours of delivery.
📸 What We Need: Send clear photos of the issue, and we will work to resolve it promptly.
9. Returns Due to Failed Delivery
🚚 If a package is returned to us due to an incorrect address or failure to collect from the carrier, customers may be responsible for reshipping fees.
10. Contact Us
For questions, shipping issues, or further assistance, contact our support team:
📧 Email: info@wesn.xyz
📞 Phone: +44 70 8514 7630
📍 Address: 60 Scotsburn Rd, Tairlaw, KA19 8LN, United Kingdom
Thank you for choosing WESN – we appreciate your trust in our service!