Refund and Return Policy – WESN
Effective Date: March 12, 2025
At WESN, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our refund and return policy to understand the process.
1. Return Eligibility
We accept returns and exchanges within 30 days of receipt under the following conditions:
✔ Items must be unworn, unwashed, and in original condition.
✔ All tags must be attached, and items should be in the original packaging.
✔ Non-returnable items: Clearance or sale items, gift cards, and personal items (e.g., underwear, swimwear) for hygiene reasons.
2. How to Initiate a Return or Exchange
To start a return or exchange, follow these steps:
📩 Contact Us: Email info@wesn.xyz or call +44 70 8514 7630 with your order number and reason for the return/exchange.
📦 Return Instructions: Our team will provide you with shipping details and the return address. Please ship your item within 7 days of receiving instructions.
3. Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
✅ Approved refunds will be processed within 7-10 business days to the original payment method.
⏳ Refund times may vary depending on your bank or payment provider.
4. Exchanges
If you need a different size or color, please mention this when contacting us.
📦 Once we receive your original item, we will ship the exchange.
🔄 If the requested item is out of stock, we will offer a store credit or refund.
5. Non-Returnable Items
🚫 The following items cannot be returned or exchanged:
- Clearance or sale items
- Gift cards
- Personal items (e.g., underwear, swimwear) for hygiene reasons
6. Damaged or Defective Products
If you receive a damaged or defective item, please notify us within 48 hours of receipt.
📸 Provide clear photos of the damage when contacting our support team.
✔ We will arrange a replacement or full refund at no extra cost.
7. Shipping Costs for Returns
🚚 Return shipping costs are the customer’s responsibility, except for:
- Returns due to damaged or defective products.
- Orders where we shipped the wrong item.
💡 We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned package.
8. Late or Missing Refunds
If you haven’t received your refund:
🔹 Check your bank account.
🔹 Contact your credit card company or bank, as refunds may take additional processing time.
🔹 If you’ve done this and still haven’t received your refund, contact us at info@wesn.xyz.
9. Contact Us
For any questions regarding returns, exchanges, or refunds, please reach out to our team:
📧 Email: info@wesn.xyz
📍 Address: 60 Scotsburn Rd, Tairlaw, KA19 8LN, United Kingdom
📞 Phone: +44 70 8514 7630
Thank you for shopping with WESN – we appreciate your trust and support!